Desktop Support Technician

Company: Collabera
Location: Louisville
Posted on: April 19, 2024

Job Description:

Industry : Consumer Products

Title: Desktop Support Technician

Duration of contract: 6-month Contract (possibility for extension)
Location: Jacksonville, IL 62650 OR Louisville, KY 40211
Schedule: 5 day a week on site, normal work hours
May need to travel (2-3 hour drives), may be up to 25% travel at max

Interview Process:
1st interview - Teams, 1 hour
2nd interview - Teams


Why: Need on-site, in person support that they don't have currently
Mission: This person will ensure smooth operations by resolving technical issues, maintaining network connectivity for manufacturing environment, and collaborating with the IT team to minimize on-site disruptions

Day-to-day:
60% trouble shooting. 40% project work

Fixing monitors, connection issues, troubleshooting on the site

Troubleshoot and resolve network connectivity issues for manufacturing equipment and devices

Provide technical support and assistance to manufacturing employees with desktop computers, laptops, and other IT equipment

Collaborate with IT team members to identify and address network-related issues proactively, minimizing downtime and disruptions to production.



Must Haves:
Customer service mindset/great communication skills

Need 5+ years experience as support technician (or other similar job title such as Field Support Technician)

Hands on experience working with networks/switches

Experience working with servers

Must be okay that it is a manufacturing warehouse environment, its dusty and dirty (not a typical corporate office)



Plusses:
Worked in a manufacturing environment (STRONG plus)

MS Azure experience

Service Now experience

Experience on Windows 11

Keywords: Collabera, Louisville , Desktop Support Technician, Professions , Louisville, Kentucky