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Senior Service Desk Technical Support Analyst

Company: Zolon Tech
Location: Louisville
Posted on: December 9, 2018

Job Description:

Title : Senior Service Desk Technical Support Analyst Location : Louisville, KY Duration : 6 Months Contract Job Description: - Shifts will be 9:00-6:00, or 12:00-9:00 for temps - This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. - Operates in a specified Senior Analyst role, within the Global Service Desk. - Supports end users, diagnose report and resolve application problems. Skills Required: - 2+ years of experience preferred - Level 1 service desk analyst role - Level one trouble shooting - Microsoft Office Suite - Customer service oriented - Call center experience - Accustomed to call center metrics - Will be taking 40-50 calls a day - VPN troubleshooting - Active directory understanding - Must be reliable - show up on time and every day Responsibilities: - Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems. - Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required. - Logs all issues with appropriate documentation as requested by Level II and III support teams. - Routes calls to appropriate support teams as per described troubleshooting steps. - Monitors and escalates issues until resolution, closure or the appropriate group has accepted. - Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover). Thanks & Regards, Flora Technical Recruiter Zolon Tech T: ************** - F: ************ ***************** - ************* - CMMI ML-3- ISO 20000- ISO 27001

Keywords: Zolon Tech, Louisville , Senior Service Desk Technical Support Analyst, Professions , Louisville, Kentucky

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