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Fulfillment Analyst

Company: Fleetcor
Location: Louisville
Posted on: October 13, 2019

Job Description:

SummaryThis position is responsible for assisting in the management of critical aspects of clients' fulfillment programs to ensure optimal program functionality and client program satisfaction. Associate may be assigned to a pool/group/base of customers or functional area for support and/or program management.Main ResponsibilitiesWork directly with internal and external constituents to provide day-to-day account support, problem resolution, research, and analysis.

Provide support activities by way of account/program maintenance, order validation, report generation, and order reconciliation.

Be highly responsive to inbound emails and phone calls; utilize available tools to track and report on inventory levels, track and report on open or closed orders, and manage priorities.

Processes internal, vendor, and customer requests with minimal assistance and maximum efficiency.

Discuss functionality and train customers with minimal assistance, identify and request program set up changes, and maintain knowledge level as product and system updates are released.

Master complex back office processing. Effectively and pro-actively seek, act upon and update customer information and/or data.Ideal CandidateBachelor's degree preferred and 2-3 years of program management experience in a related field; or equivalent combination of education and experience.

Advanced skills in Excel.

Demonstrated strong communication and interpersonal skills and analytical skills; attention to detail and follow-up skills.

Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner

Demonstrates exceptional multi-tasking skills.

Demonstrated ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.

In-depth knowledge of products, services and systems; demonstrated ability to proactively recommend best practices to clients.

Positively influence other internal departments to gain support for client issues and build cross-functional consensus.

Ability to identify and handle work with minimal supervision.

Strong problem solving skills.

Keywords: Fleetcor, Louisville , Fulfillment Analyst, Professions , Louisville, Kentucky

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