Guest Service Representative
Company: Tru by Hilton Louisville/East, KY
Location: Louisville
Posted on: May 16, 2022
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Job Description:
Job DescriptionKana Hotel Group's mission is to be one of the
most admired and service quality driven hotel companies in the
industry. We will accomplish our goal by creating an atmosphere of
friendly employee behavior and delivering the highest quality
service and value to our guests. From our Team Members to our
General Managers and Regional Support team, we seek people who have
a passion for the hospitality business and want to grow with us.
Most of our existing leadership team members have been promoted
from within the company. As a member of our team, you will be
expected to contribute your talents and energies to improve the
environment and quality of the company, as well as the company's
services. In return you will be given opportunities to grow and
advance in your career. Primary Responsibilities • Greet guests and
perform check-in/out procedures • Follow all cash and credit card
procedures required by hotel and brand standard• Check house count
to determine the rooms available for the day • Review credit limit
exception report & gets additional approval if necessary• Check
expected departures for today & clears checkouts or extends stays
after check out time• Update housekeeping room status when received
from housekeeping • Maintain breakfast during breakfast hours as
needed• Balance departments from daily activity report at the end
of shift• Performs cashier shift change when cash is in balance •
Explain any of the hotel's promotional items to each guest checking
in & gives them to any guest who requests them • Mention various
hotel amenities, (i.e. free breakfast, spa, fitness center, voice
mail, etc.) to guests during lags in phone or in-person
conversations • Respond promptly to any guests' inquiries or
complaints; Offers alternate solution if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable
and accommodating • Document any guest accidents by completing the
accident report form • Ability and flexibility to work various
shifts including evenings, weekends, and holidays
Education/Experience • High School diploma or GED preferred • One
year hospitality experience required • Customer service experience
required • Experience handling cash and credit card procedures •
Attention to detail • Knowledge of the hotel layout, all amenities
offered, and all procedures & organization.• Knowledge of local
geographic area knowledge, area businesses & services, major
highway/street information, and community events & attractions. Our
company provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training.
Keywords: Tru by Hilton Louisville/East, KY, Louisville , Guest Service Representative, Sales , Louisville, Kentucky
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