Customer Service Representative - Automotive Enthusiast - Remote USA
Company: TTEC
Location: Louisville
Posted on: January 26, 2023
Job Description:
Bringing smiles is what we do at TTEC hellip; for you and the
customer. As a---Customer Service Representative - Automotive
Enthusiast working remotely, you'll be a part of creating and
delivering amazing customer experiences while you also
#ExperienceTTEC, an award-winning employment experience and company
culture.--- Our TTEC work from home team has 41 preferred residency
states. We are currently not hiring from the following geographies:
AK, CA, HI or outside of the United States. ---Residents of
Colorado, Illinois, Massachusetts, New Jersey, New York,
Washington, and Washington, D.C. will be considered only based on
special business need. What You'll be Doing--- Do you have a
passion for helping others and giving them peace of mind? Whether
it's getting answers for customers quickly, consulting on products
with compassion or resolving their issues with a smile, you'll be
the difference between their customer experience being just average
or an exceptional one.--- During a Typical Day, You'll---
- Answer incoming communications from customers ---
- Conduct research to provide answers for customers to resolve
their issues---
- Assist customers with how-to's--- What You Bring to the Role---
- 6 months or more of customer services experience---
- High school diploma or equivalent---
- Recognize, apply and explain your product or service knowledge
---
- Computer experience--- The Equipment You'll Need
- Internet speed gt; 15 Mbps. ---A hardwired direct connection to
your home router is recommended. Wi-Fi connections are permitted on
some assignments
- While we recommend a USB wired headset, if you have a headset
already, you may be able to use that (except for Bluetooth
headsets)
- Smart phone or another device that runs IOS or Android (iPad
etc.) for your daily log-in What You Can Expect---
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
information. A Bit More About Your Role--- We'll train you to be a
subject matter expert in your field, so you can provide exceptional
service whether through voice, chat or email interactions. We trust
you already have the necessary ingredient that can't be taught - a
caring and supportive nature to shine through as you help
customers. You'll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
family-friendly atmosphere. You'll report to a Team Lead. You'll
contribute to the success of the customer experience as well as the
overall success of the team.--- About TTEC--- Our business is about
making customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and disruptive brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.--- TTEC is
proud to be an equal opportunity employer where all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran. TTEC
embraces and is committed to building a diverse and inclusive
workforce that respects and empowers the culture and perspectives
within our global teams. We strive to reflect the communities we
serve by not only delivering amazing service and technology, but
also humanity. We make it a point to make sure all our employees
feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength. It enables
us to view projects and ideas from different vantage points and
allows every individual to bring value to the table in their own
unique way.--- Internal Description
Keywords: TTEC, Louisville , Customer Service Representative - Automotive Enthusiast - Remote USA, Sales , Louisville, Kentucky
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