Patient Service Representative

Company: ORTHOCINCY
Location: Louisville
Posted on: May 27, 2023

Job Description:

Job Type

Full-time

Description

General Job Summary: Responsible for making, rescheduling and confirming all appointments for patients following medical practice procedures.

Essential Job Functions:

• Schedules appointments for patients either by phone when they call in, through the company website and/or when requested from the clinic via computerized message system.
• Uses computerized system to match physician/clinician availability with patients' preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants.
• Ensures that updates (e.g. cancellations or additions) are input daily into master schedule.
• Assists patients with general information and directions.
• Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system.
• Establish and maintain effective working relationships with patients, providers, co-workers, and the public.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Follows HIPAA regulations.
• Perform other duties necessary or in the best interest of the department/organization.
  
  Requirements
  
  Education/Experience: High school diploma. Minimum 1-2 year experience in a medical practice and/or position, preferred. Experience in a fast paced work environment is required.
  
  Other Requirements: Schedules will change as department needs change, including half days, overtime and weekends.
  
  Performance Requirements:
  
  Knowledge:
  
  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of computerized scheduling systems.
  • Knowledge of customer service principles and techniques.
  • Knowledge of OSHA and safety standards.
    Skills:
    
    • Skill in communicating effectively with providers, employees, customers and patients.
    • Skill in maintaining appointment schedule via computerized means.
      Abilities:
      
      • Ability to multi-task effectively
      • Ability to communicate calmly and clearly
      • Ability to analyze situations and respond appropriately.
      • Ability to alternate between multiple computer systems in a timely manner.
        
        Equipment Operated: Standard office equipment.
        
        Work Environment: Standard appointment desk workstation.
        
        Mental/Physical Requirements: Sitting 90% of the time.

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