LouisvilleKYRecruiter Since 2001
the smart solution for Louisville jobs

Patient Service Representative

Location: Louisville
Posted on: May 27, 2023

Job Description:

Job Type



General Job Summary: Responsible for making, rescheduling and confirming all appointments for patients following medical practice procedures.

Essential Job Functions:

  • Schedules appointments for patients either by phone when they call in, through the company website and/or when requested from the clinic via computerized message system.
  • Uses computerized system to match physician/clinician availability with patients' preferences in terms of date and time.
  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants.
  • Ensures that updates (e.g. cancellations or additions) are input daily into master schedule.
  • Assists patients with general information and directions.
  • Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system.
  • Establish and maintain effective working relationships with patients, providers, co-workers, and the public.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Follows HIPAA regulations.
  • Perform other duties necessary or in the best interest of the department/organization.


    Education/Experience: High school diploma. Minimum 1-2 year experience in a medical practice and/or position, preferred. Experience in a fast paced work environment is required.

    Other Requirements: Schedules will change as department needs change, including half days, overtime and weekends.

    Performance Requirements:

    • Knowledge of medical practice protocols related to scheduling appointments.
    • Knowledge of computerized scheduling systems.
    • Knowledge of customer service principles and techniques.
    • Knowledge of OSHA and safety standards.
      • Skill in communicating effectively with providers, employees, customers and patients.
      • Skill in maintaining appointment schedule via computerized means.
        • Ability to multi-task effectively
        • Ability to communicate calmly and clearly
        • Ability to analyze situations and respond appropriately.
        • Ability to alternate between multiple computer systems in a timely manner.

          Equipment Operated: Standard office equipment.

          Work Environment: Standard appointment desk workstation.

          Mental/Physical Requirements: Sitting 90% of the time.

Keywords: ORTHOCINCY, Louisville , Patient Service Representative, Sales , Louisville, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Louisville RSS job feeds