Rental \u0026 Equipment Sales Associate
Company: ISCO Industries
Location: Louisville
Posted on: September 18, 2023
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Job Description:
Key responsibilities include:
Utilizes the Rental Dashboard to follow up on New, Used and Rental
quotes.
Supports the sales team in equipment proposals for bid
opportunities.
Shares rental pre-shipment pictures and rental introductory email
to customers. Closes out rental orders with email communication
including short survey and damage pictures and charges when
necessary.
Large project logistics management (orders with > 10 machines):
primary point of contact for adding/ returning equipment, managing
the tracking for all machines and accessories, tracking service
intervals
ISCO's parts expert: proficient with McElroy parts finder and
Prelude.
Fusion Hotline support: executes transactions related to hotline
solutions including order entry and expediting of parts and
equipment swaps. Organizes and manages data related to the Fusion
Hotline.
Missing accessory management: Actively engages customers with
missing accessories, tracks and resolves in a timely manner.
Manages customer owned equipment repair process from machine intake
through completion, including managing and communicating customer
expectations.
Additional responsibilities include:
Communicate and collaborate with the yard (warehouses) and sales
team to ensure best customer experience through a variety of
actions including:
Using prior experience, extract information from sales team by
asking thoughtful questions. Follow-up on incomplete or ambiguous
information until order can be fully and accurately executed.
Handling abnormal requests accurately and effectively, answering
any questions.
Proactively communicate best method to handle exceptions and
deviations from the norm.
Discuss recurring issues and collaborate with rental team and
Manager to innovate and develop long term solutions.
Manage expectation between sales team and warehouses. Empathize
with needs of sales team without overcommitting yards. Balance
competing interests between multiple stakeholders.
Pro-actively meet with inside and outside sales team. Develop
strategies to increase efficiency in order execution and clarify
procedures as needed.
Coach less experienced team members on best system practices
Cross train in other rental positions to assist during absences
Minimum Qualifications for Consideration
Education: Associate (Two year) college/technical school degree in
sales, marketing, business or closely related field
Experience: A minimum of 2 years experience in the customer service
environment and skilled at organization, communication and process
management is preferred
Skills: Position requires knowledge of features, benefits and
use/application of broad range of company products
Preferred Behaviors
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Preferred Motivations
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of
coworkers
Growth Opportunities: Inspired to perform well by the chance to
take on more responsibility
Goal Completion: Inspired to perform well by the completion of
tasks
Keywords: ISCO Industries, Louisville , Rental \u0026 Equipment Sales Associate, Sales , Louisville, Kentucky
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