Rental \u0026 Equipment Sales Associate

Company: ISCO Industries
Location: Louisville
Posted on: September 18, 2023

Job Description:

Key responsibilities include:

Utilizes the Rental Dashboard to follow up on New, Used and Rental quotes.

Supports the sales team in equipment proposals for bid opportunities.

Shares rental pre-shipment pictures and rental introductory email to customers. Closes out rental orders with email communication including short survey and damage pictures and charges when necessary.

Large project logistics management (orders with > 10 machines): primary point of contact for adding/ returning equipment, managing the tracking for all machines and accessories, tracking service intervals

ISCO's parts expert: proficient with McElroy parts finder and Prelude.

Fusion Hotline support: executes transactions related to hotline solutions including order entry and expediting of parts and equipment swaps. Organizes and manages data related to the Fusion Hotline.

Missing accessory management: Actively engages customers with missing accessories, tracks and resolves in a timely manner.

Manages customer owned equipment repair process from machine intake through completion, including managing and communicating customer expectations.

Additional responsibilities include:

Communicate and collaborate with the yard (warehouses) and sales team to ensure best customer experience through a variety of actions including:

Using prior experience, extract information from sales team by asking thoughtful questions. Follow-up on incomplete or ambiguous information until order can be fully and accurately executed.

Handling abnormal requests accurately and effectively, answering any questions.

Proactively communicate best method to handle exceptions and deviations from the norm.

Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long term solutions.

Manage expectation between sales team and warehouses. Empathize with needs of sales team without overcommitting yards. Balance competing interests between multiple stakeholders.

Pro-actively meet with inside and outside sales team. Develop strategies to increase efficiency in order execution and clarify procedures as needed.

Coach less experienced team members on best system practices

Cross train in other rental positions to assist during absences

Minimum Qualifications for Consideration

Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field

Experience: A minimum of 2 years experience in the customer service environment and skilled at organization, communication and process management is preferred

Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Preferred Behaviors

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Preferred Motivations

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Keywords: ISCO Industries, Louisville , Rental \u0026 Equipment Sales Associate, Sales , Louisville, Kentucky