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Spectrum Business Customer Service - Billing Representative 1 (Commerce Crossings Dr.)

Company: Spectrum
Location: Louisville
Posted on: January 15, 2019

Job Description:

Client Reference Code: 231835


JOB SUMMARY

Customer Relations Coordinator Spectrum Business Billing Provides basic customer support related to Charter services, including handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Effectively present and discuss Charter products and services.

Convey an image of quality, integrity and superior understanding regarding services.

Manage customer interactions professionally and efficiently.

Effectively address customer questions, complaints and concerns.

Remain current and knowledgeable on every aspect of supported product.

Facilitate customer issue escalations to local management/support as required.

Comply with company and call center policies and procedures.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.

Keep supervisor informed of any work-related concerns.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to handle multiple tasks

Strong organization and time management skills

Excellent interpersonal skills

Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Education

High school diploma or equivalent

Related Work Experience

Experience providing basic customer service to external customers

PREFERRED QUALIFICATIONS

Related Work Experience

Previous ACSR experience

Experience working in cable operations and/or telecommunications call center

WORKING CONDITIONS

Normal office conditions

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Job Code : CCM118 Rep 1, Cust Svc SB Billing Nonexempt

231835BR

Keywords: Spectrum, Louisville , Spectrum Business Customer Service - Billing Representative 1 (Commerce Crossings Dr.), Sales , Louisville, Kentucky

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